Privacy Policy

At Dr. Akshaj Agarwal's Herbal Maart, representing a five-generation legacy of traditional Ayurvedic healing in Bareilly, we hold your privacy and medical trust in the highest regard. This Privacy Policy documents the types of personal, contact, and clinical data we collect when you visit our website, how we safeguard it, and the precise purposes for which it is used.

By using this website, submitting inquiry messages, or requesting clinical consultation appointments, you consent to the data collection and usage practices described in this policy.

1. Information We Collect

To provide safe, personalized, and efficient holistic consultations, we collect specific details from you when you interact with our online forms:

• General Support Desk Inquiries: When submitting the Contact Us form, we collect your Full Name, Mobile Phone Number, Email Address, and the Inquiry Message content.
• Clinical Appointment Requests: When submitting the Book Appointment form, we collect the patient's Full Name, Age, Gender, Mobile Phone Number, Email Address, Primary Health Concern, Preferred Date, Preferred Time Slot, and any optional Medical History or Message.
• Administrative Credentials: For clinic staff accessing our backend management portal, we collect and store encrypted username and hashed passwords.

2. Why We Collect This Data (Purpose)

We process your data strictly under medical transparency guidelines for the following clinical and logistical purposes:

• Pre-Consultation Assessment: Collecting patient age, gender, primary concern, and history allows Dr. Akshaj Agarwal to review your metabolic profile in advance. This ensures your clinical consult is highly focused, unhurried, and personalized to your unique Ayurvedic constitution (Prakriti).
• Logistics and Scheduling: Your phone number and email are used to contact you to confirm, modify, or reschedule slots, ensuring we manage clinic queues effectively and prevent scheduling conflicts (such as clinic Sunday holidays).
• Answering Inquiries: General messages are processed to respond to your specific botanical product queries or clinic direction requests.
• Security & Protection: We collect session tokens and CSRF (Cross-Site Request Forgery) cookies to protect our forms from malicious submission scripts and unauthorized access.

3. Data Security & Patient Confidentiality

Your health records are sacred. We implement strict administrative and technical safeguards to keep your clinical booking details safe:

• No Third-Party Sharing: We do not sell, rent, trade, or share your personal health concerns, email addresses, or contact numbers with any third-party pharmaceutical companies, advertisers, or outer agencies.
• Secure Backend Storage: All patient bookings are saved securely within a protected relational database accessible only to authorized staff via credentials.
• SSL Encryption: The transmission of form data over the internet is fully protected using HTTPS encryption.

4. Your Rights & Consent

You retain full ownership of your personal information:

• Right of Erasure: You can contact the clinic at any time to request the permanent deletion of your online booking request or contact message from our databases.
• Right to Rectify: You can contact our support desk to modify any spelling errors or incorrect contact numbers submitted during booking.

If you wish to review, update, or delete any information we hold about you, please email us directly at info@herbalmaart.com or visit our Bareilly clinic office.